Discover why it's important to start a KM initiative with an information needs assessment in this module, and how to conduct rapid and low-cost assessments.
In this module, learn how to use the KM Tools & Techniques Matrix to explore approaches that collect information and that connect people to each other.
Looking for ways to monitor your KM initiative? This training module covers three lenses—reach & engagement, behavioral science, and equity—through which you can monitor KM tools and techniques.
Learn how to use Net-Map, an interview-based mapping tool to help people visualize the different actors that influence outcomes, to plan your KM initiative in this module.
In this module, examine the who, what, when, where, why, and how of after-action reviews – structured debriefs to reflect on what worked well & what didn’t for a recent event or task.
Sometimes you need to create new content, but other times you don’t have to start from scratch. Learn how to adapt existing content to better serve your audiences in this training module.
Visual content formats can sometimes communicate messages better than text alone. This module walks you through a step-by-step process for creating visual pieces like videos.
Developing a new website? Learn the seven steps for organizing web content to support usability and findability of the information and access a list of free online tools in this module.
