Step 4: Mobilize and Monitor

Building Trust in Diverse Teams

This facilitation handbook is based on the comprehensive Building Trust in Diverse Teams: The Toolkit for Emergency Response. This toolkit was the result of the Building Trust Project, which emerged from The  Emergency Capacity Building Project (ECB). This Project commissioned research from 102 staff at headquarters and in the field, from 7 international NGOs.

KM PMP Indicator Tracking Sheet Template

This is a template for monitoring knowledge management (KM) activities or products. For a list of illustrative indicators to use in the monitoring process, refer to the Guide to Monitoring and Evaluating Knowledge Management in Global Health Programs.

Sample KM PMP Indicator Tracking Sheet

This spreadsheet is a sample performance monitoring plan indicator tracking sheet to be used for monitoring knowledge management activities.

Promotion Plan Template

This document provides a template for a promotion and dissemination plan, including components such as project goal, purpose of activities, audience for activities, key messages, audience channels, and a monitoring tool.

Sample Promotion Plan

This is a sample promotion plan for a knowledge management event, in this case the Global Digital Health Forum. It includes the following sections: Overview, Format, Audience, Key Dates, Logo, Promotion Objectives, Promotion Activities, Promotion Materials to Be Developed, a Social Media toolkit, and an FAQ list.

Mobilize and Monitor

This presentation outlines Step 4 (Mobilize and Monitor) of the Knowledge Management Road Map. In Step 3 (Create and Iterate), you developed new knowledge management (KM) tools and techniques or tailored existing ones to meet your audiences’ needs and bridge knowledge gaps. Now it is time to put these into action. For example, if you developed a publication such as a job aid, it will now be put to use in the appropriate setting.

Icebreaker: KM Typologies

Icebreakers are a common way to kick off training events or meetings, especially when not all participants know each other. They are a fun way for participants to get to know one another and to foster team building. This particular icebreaker based on knowledge management (KM) typologies was developed to raise awareness of KM as a valuable discipline by making the work of KM more accessible and personal. It is also meant to highlight the KM work that many people are already engaged in on an as-needed basis and showcase KM’s interdisciplinary nature.

Step 4 Trainer Guide

The Trainer Guide to each training module in the KM Training Package should be the starting point for the Trainer when developing training sessions around each module. The Trainer Guide describes the purpose of the training module, the total estimated time needed to deliver the module, and learning objectives of the module, and it provides a detailed sample agenda outlining how to piece together the different presentations, exercises, and breaks into a coherent session.

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