Introduction to Assessing Needs

The goal of Step 1 in the Knowledge Management (KM) Road Map is to understand the extent of the health program challenge and identify how KM can help solve it. This presentation in the Step 1 training module provides an overview of the key tasks involved in completing Step 1 of the Road Map. It starts with explaining what a needs assessment is, particularly as it relates to knowledge management, and why needs assessments are important to designing KM interventions.

Step 1 Trainer Guide

The Trainer Guide to each training module in the KM Training Package should be the starting point for the Trainer when developing training sessions around each module. The Trainer Guide describes the purpose of the training module, the total estimated time needed to deliver the module, and learning objectives of the module, and it provides a detailed sample agenda outlining how to piece together the different presentations, exercises, and breaks into a coherent session.

Sample Organizational Structures for Content

Information architecture is the practice of deciding how to organize, structure, and label content for a website, application, or other interface to support usability and findability of the information that the interface contains. More simply, information architecture is about helping people understand their surroundings and find what they’re looking for, and it forms a foundation for good user experience.

Exercise: Card Sorting for Organizing Resources

In this exercise, participants are asked to imagine they work for a family planning project that has produced a wide variety of publications on family planning programs and services. All the publications live on the project’s shared drive in a single folder. The participants have been tasked with organizing the information and making it available on the project’s SharePoint site. After talking with subject matter experts within the project, a list of concepts has been developed (see list of concepts in Step 1) that reflects the topics of the publications.

Organizing Content

The learning objectives for this presentation are:

  • Define information architecture and explain how it is used to organize web content
  • List the seven steps for organizing web content
  • Understand how card sorting can help organize web content
  • Recall the process for using two card sorting tools, affinity diagrams and mind mapping

Sample eLearning Purpose Statements and Learning Objectives

A Purpose Statement specifies the reason why an eLearning course is important to the learner from both a technical and programmatic perspective. It states in broad terms what learners should know by the end of the course. This document describes how to develop a Purpose Statement for an eLearning course and offers examples. It also explains how to identify key concepts in a course and provides sample concepts. Finally, it outlines the types of course objectives and gives sample objectives.

Exercise: Drafting Learning Objectives

In this exercise, participants will practice creating SMART (Specific, Measurable, Appropriate, Realistic, Timely) learning objectives that address their audiences’ knowledge needs. They will first learn about the SMART criteria and review an example learning objective that meets the SMART criteria, before developing their own. 

Introduction: eLearning

This presentation on eLearning draws from the experience of the Knowledge for Health (K4Health) Project in managing the Global Health eLearning (GHeL) Center. The learning objectives of the presentation are:

Sample and Template for a Share Fair Action Plan

This Share Fair support spreadsheet includes a Template Action Plan, Sample Action Plan, and Share Fair Materials table.

Exercise: Planning a Share Fair

Share Fairs are participatory events that enable participants to gain new skills and understanding and to learn from other participants. For Share Fairs to be successful, they need to be well planned, and the topic needs to be responsive to a need expressed by the target audience. Prior to holding a Share Fair, it is important to determine the following: the audience(s), the main issues that need to be discussed, the goal for the event, and the knowledge management (KM) tools and techniques your event will include.