KM Case Study: Creating Technical Assistance Libraries to Capture Tacit Knowledge

In international nongovernmental organizations such as Pathfinder International, staff often lack quick and easy access to the expertise of their colleagues due to demands on time, competing priorities, and lack of systems to capture this knowledge. To address this issue, Pathfinder created a collection of high-quality technical resources that also includes the experiences of technical advisors in using the resources.

Sample Organizational Structures for Content

Information architecture is the practice of deciding how to organize, structure, and label content for a website, application, or other interface to support usability and findability of the information that the interface contains. More simply, information architecture is about helping people understand their surroundings and find what they’re looking for, and it forms a foundation for good user experience.

Exercise: Card Sorting for Organizing Resources

In this exercise, participants are asked to imagine they work for a family planning project that has produced a wide variety of publications on family planning programs and services. All the publications live on the project’s shared drive in a single folder. The participants have been tasked with organizing the information and making it available on the project’s SharePoint site. After talking with subject matter experts within the project, a list of concepts has been developed (see list of concepts in Step 1) that reflects the topics of the publications.

Organizing Content

The learning objectives for this presentation are:

  • Define information architecture and explain how it is used to organize web content
  • List the seven steps for organizing web content
  • Understand how card sorting can help organize web content
  • Recall the process for using two card sorting tools, affinity diagrams and mind mapping

K4Health Blended Learning Guide

The objective of this Blended Learning Guide is to help address questions about how to incorporate eLearning into capacity-building activities by explaining how Global Health eLearning (GHeL) courses can be combined with other learning activities to increase application of new knowledge in the workplace. Practical examples of how to do so are included for trainers and individual learners.

Sample eLearning Purpose Statements and Learning Objectives

A Purpose Statement specifies the reason why an eLearning course is important to the learner from both a technical and programmatic perspective. It states in broad terms what learners should know by the end of the course. This document describes how to develop a Purpose Statement for an eLearning course and offers examples. It also explains how to identify key concepts in a course and provides sample concepts. Finally, it outlines the types of course objectives and gives sample objectives.

Exercise: Drafting Learning Objectives

In this exercise, participants will practice creating SMART (Specific, Measurable, Appropriate, Realistic, Timely) learning objectives that address their audiences’ knowledge needs. They will first learn about the SMART criteria and review an example learning objective that meets the SMART criteria, before developing their own. 

Introduction: eLearning

This presentation on eLearning draws from the experience of the Knowledge for Health (K4Health) Project in managing the Global Health eLearning (GHeL) Center. The learning objectives of the presentation are:

Sample and Template for a Share Fair Action Plan

This Share Fair support spreadsheet includes a Template Action Plan, Sample Action Plan, and Share Fair Materials table.