{"id":7021,"date":"2024-05-02T14:36:20","date_gmt":"2024-05-02T14:36:20","guid":{"rendered":"https:\/\/kmtraining.org\/its-time-to-share-our-failures-new-research-suggests\/"},"modified":"2024-05-02T14:36:20","modified_gmt":"2024-05-02T14:36:20","slug":"its-time-to-share-our-failures-new-research-suggests","status":"publish","type":"post","link":"https:\/\/kmtraining.org\/fr\/its-time-to-share-our-failures-new-research-suggests\/","title":{"rendered":"It\u2019s Time to Share Our Failures, New Research Suggests"},"content":{"rendered":"
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This article was originally published online by the Center for Communication Programs, this subsequent co-publication was first published here<\/a> on January 4, 2024.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Sharing failures and mistakes made in global health programs and learning from them can enhance problem-solving, encourage innovation by fostering a culture that supports taking calculated risks, and improve quality by preventing some future errors, recent findings from Knowledge SUCCESS research suggest.<\/span><\/p>\n

The work, published Jan. 3 in the<\/span> Stanford Social Innovation Review<\/span><\/a>, includes a literature review, a survey of global health professionals, and practical experience gained from organizing failure-sharing events. The authors say that while sharing successes is a great way to learn about best practices, sharing failures in the right context should be encouraged because it can be just as valuable in improving future programs.<\/span><\/p>\n

\u201cWe are really good at showcasing our successes and, for obvious reasons, we tend to hold on to failures a little bit more closely,\u201d says study leader Ruwaida Salem, Knowledge SUCCESS team lead for knowledge solutions and senior program officer II at Johns Hopkins Center for Communication Programs.<\/span><\/p>\n

\u201cWhat we have learned is that we can actually learn more from our failures if we share them. The act of sharing helps you to dive a little bit further into it and puts you in a role where you\u2019re sharing advice. So it creates that opportunity for you to reflect on that experience instead of trying to bury it.\u201d<\/span><\/p>\n

In a survey conducted by Salem and her colleagues to better understand the dynamics of sharing failure in the global health community, they found that global health professionals do recognize (at least in theory) the importance of sharing failures with each other: Of the 302 program managers, technical advisors, researchers, and other global health professionals around the world who responded, 96 percent said they think it\u2019s important for global health professionals to share their failures with each other.<\/span><\/p>\n

But when they asked respondents if they had shared a failure in the past six months with different categories of people \u2014 a colleague within their organization, a colleague from a different organization, and their donor \u2014 they found a progressively diminishing percentage of respondents who said they had, from 72 percent to 41 percent to 23 percent, respectively. These results track with other research showing that people systematically under-share failures.<\/span><\/p>\n

In a donor-driven context, many people reported that sharing failures with donors could lead to a risk of losing resources.<\/span><\/p>\n

Sharing failures can take many forms. One is called the \u201cfail fair,\u201d a breezy get-together after work hours, where a great storyteller tells a funny story about something that went wrong in a global health program and shares a lesson. While the fail fair has its place, Salem says the best lessons don\u2019t always have to come from the funniest person. The stories can be laid out simply and quickly, allowing others to feel safety in sharing what has gone wrong in their programs, and to take stock. And they can be done in small groups to make people feel more comfortable.<\/span><\/p>\n

The whole idea, Salem says, is to foster a non-threatening environment that allows people to open up about what went wrong without fearing punishment. Salem says that one barrier to sharing failure is often the fear of repercussions, and she hopes organizations can find a way to create safe spaces where the goal of learning from mistakes is paramount \u2013 and no one feels \u201cthrown under the bus.\u201d<\/span><\/p>\n

Since 2022, Knowledge SUCCESS has been hosting cross-organizational events to encourage global health professionals in sub-Saharan Africa, Asia, and the U.S. to share their failures with each other.<\/span><\/p>\n

\u201cWe wanted to get <\/span>Suite<\/span><\/i> people talking about failures\u2014not just the funny storytellers\u2014and help facilitate a dialogue with their colleagues, so that both the person sharing the failure and the people hearing about the failure can learn from the experience,\u201d the authors write.<\/span><\/p>\n

An expert from the NGO Fail Forward told Knowledge SUCCESS staff that it\u2019s more important to get people talking about whatever failure they are comfortable sharing than being particular about specific types of failure, so the project decided to take a broad approach to its definition. It defines failures in global health as any situation where the results do not meet expectations.<\/span><\/p>\n

This broad definition encompasses a range of failures from incorrectly executed tasks to undesired performance outcomes and from \u201cunavoidable\u201d to \u201cintelligent\u201d failures. \u201cWhat\u2019s important is to share what works and what doesn\u2019t work in global health so that what was once unpredictable can become predictable and, therefore, avoidable in the future,\u201d says study co-author Neela Saldanha, executive director at the Yale Research Initiative on Innovation and Scale.<\/span><\/p>\n

In 2022 and 2023, Knowledge SUCCESS hosted a series of four virtual events focused on improving through failure in collaboration with other partners as well as a Learning From Failures session at the <\/span>annual Ouagadougou Partnership meeting<\/span><\/a>. The project plans to continue hosting additional events in the future.<\/span><\/p>\n

Among the recommendations from the research team is to pay close attention to how failure sharing is framed: \u201cAs much as global health professionals recognize the importance of sharing failures, it\u2019s still hard for people to deal with failure: they may feel embarrassed or find it a painful experience,\u201d the authors write.<\/span><\/p>\n

\u201cWhile some may argue that we need to be direct and call a failure a failure, we think it\u2019s more important to get people to share their experiences.\u201d<\/span><\/p>\n

\u201c<\/span>It\u2019s Time to Share Our Failures<\/span><\/a>,\u201d was written by Ruwaida Salem, Neela A. Saldanha, Anne Ballard Sara, Elizabeth Tully and Tara M. Sullivan.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Learning from failures in global health programs. 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