{"id":6371,"date":"2022-10-13T07:00:39","date_gmt":"2022-10-13T07:00:39","guid":{"rendered":"https:\/\/kmtraining.org\/common-assumptions-about-websites\/"},"modified":"2026-04-30T17:53:34","modified_gmt":"2026-04-30T17:53:34","slug":"common-assumptions-about-websites","status":"publish","type":"post","link":"https:\/\/kmtraining.org\/fr\/common-assumptions-about-websites\/","title":{"rendered":"Common assumptions about websites"},"content":{"rendered":"
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As a knowledge management project, our main mission is helping people to find and share high-quality information. One of the ways we do this is by building and managing websites, and we also help others as they build and manage their own website. Many family planning and reproductive health (FP\/RH) programs and projects use websites on a daily basis to share evidence, connect people with information, and promote their work. A common assumption I\u2019ve observed working with programs and projects is the assumption that once a website is built, people will come\u2014or put another way, that once you build it, you\u2019re done.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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But building a website doesn\u2019t guarantee that people will use it. In fact, our research shows<\/a> that people who regularly consult a list of trusted websites are reluctant to add a new one to their list. If you want people to visit your website, you need to bring them there, and this blog post shares some easy and low-cost strategies to do that.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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A common assumption is that once a website is built, people will come\u2014or put another way, that once you build it, you\u2019re done.<\/p><\/blockquote>\n

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The evolution of online behaviors and why they matter<\/h3>\n

Two years ago, Knowledge SUCCESS published two reports<\/a> about how people working in family planning and reproductive health find and share information relevant to their work. Overwhelmingly, in nearly every job role, people reported turning first to the Internet to find the information they need. But the ways in which people find and engage with websites has changed over the years.<\/p>\n

Before search engines existed, it was common for people to go directly to a website and use that website\u2019s navigation menus or internal site search to find what they were looking for. While on a webpage, they might click on a link that would take them to another website. Many websites had a \u201cweb ring,\u201d \u201clinks page,\u201d or \u201cblog roll\u201d\u2014a list of recommended websites that they linked to. Being included on a reputable site\u2019s links page was a primary source of traffic for many websites.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\nWebsite traffic<\/strong> refers to the volume of users visiting a website.
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People use the Internet very differently now. The vast majority of people go first to Google (or another search engine) when they\u2019re looking for information – and this is true in any part of the world. They type in a search term, click on a search result, get what they need from that webpage, and return to Google for their next search. Rarely do website visitors use a website\u2019s own menus to find and explore additional pages.<\/p>\n

What\u2019s more, the speed of Internet publishing has changed. Because people turn to search engines to find what they\u2019re looking for, a website is competing with thousands if not millions of other webpages whose content may match their search term. New content relevant to a user\u2019s search is added to the Internet not on a daily or hourly basis, but by the minute and even seconds.<\/p>\n

Why is it important to understand how the Internet has changed and what current online behaviors look like? Because you can account for these changes in your outreach and engagement strategies.<\/p>\n

How to bring people to your website<\/h3>\n

The first and most important thing you can do to bring people to your website is something you\u2019ll have already done while building it: define the audience. Think about the specific interests, geographic locations, and job roles of the people you’re trying to reach. This helps you focus your promotional efforts. For example, if your website is for social and behavior change (SBC) professionals, you know that you’ll have more success if you promote it in places like Springboard<\/a> and the CORE Group’s SBC working group<\/a> email list.<\/p>\n

Next, set aside time and funds to promote the website and update its content on a regular basis. The amount of time and funds needed will depend on the type of website you manage, but at a minimum, we recommend at least an hour a week of dedicated promotion and closer to 2-3 hours a week if your website is publishing new content (like blog posts) on a regular basis. This step is especially important for donor-funded projects, who often need to plan ahead in order to have dedicated time and funds included in an approved work plan.<\/p>\n

Once you have the time and funds reserved, there are several relatively easy and low-cost things you can do that will help ensure your website is visited and used.<\/p>\n

Make people aware that your website exists<\/h3>\n

Announce your website launch to social media, popular forums and list servs. The IBP Network Global<\/a> list serv, HIFA<\/a>, and Springboard are great options for reaching people working in FP\/RH. You can also include the new website URL in your email signature, either as a link or by embedding a clickable image<\/a>. (Amref Health Africa uses the embedded image strategy really well to promote new resources and upcoming events.) Some organizations, like the Interagency Gender Working Group<\/a>, accept suggestions for their email newsletters. [Editor\u2019s note: To submit a post to the IGWG Gender Updates newsletter, email igwg @ prb.org with the title of your website, your organization, and a 2-3 sentence summary.]<\/em><\/p>\n

Search engine optimization<\/a> (SEO) is the practice of updating content on your website so that it ranks higher on a search engine results page (SERP), and (in theory) you receive more traffic. Remember earlier in this post, when I mentioned that the vast majority of people find websites through Google? If you want people to find your website, optimizing your website content for search engines needs to be part of your strategy. This may sound daunting but it can be made really easy with the installation of a plugin that will walk you through what you need to do. We use Yoast SEO<\/a>, which costs less than $100 \/ year.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Give people a reminder (and a reason) to come back.<\/h3>\n

Someone may visit your website when it launches and then forget it exists several weeks later, when they\u2019re looking for a resource. Even if someone is aware your website exists, they may not remember to go back and check for new content. That\u2019s because our brains are overloaded with information<\/a> and it takes a long time to build new patterns of behavior. Many people benefit from prompts that remind them.<\/p>\n

Just posting a new blog post doesn\u2019t mean anyone will find it, but if you already have a social media presence or email list, you can tell your followers and subscribers about the new post, and that can draw people in– as well as making the post easier to share. We do this every Monday when we email our subscribers with new blog posts that have been published the previous week. Reminding people to come back to the website – and giving them a good reason to do so – not only brings in more visits, but over time, results in greater likelihood that people will recall your website when they go to search online for resources.<\/p>\n

Bring purpose and focus to your activities by developing an engagement strategy.<\/h3>\n

Last year, we launched FP insight<\/a>, a new website for people working in FP\/RH to find, share, and save resources related to their work. We developed an engagement strategy to guide our plans after the launch. Based on four marketing stages, the strategy covered how to make people aware of the website (\u201cattract\u201d them), provide them with a great experience once they visited (\u201cengage\u201d them), and give them reasons to keep coming back (\u201cdelight\u201d them).<\/p>\n

Figure 1. Overview of FP insight Marketing Stages\/User Journey<\/strong><\/p>\n

Based on the concept of a marketing funnel<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Christelle Ngoumen<\/a> gave a great talk earlier this year about the intersection of website design and behavioral science, in which she noted that people, when using websites, are on a journey trying to get from point A to point B. This could be a journey from who they are (point A) to who they would like to become (point B) or one getting from where they are (point A) to where they would like to be (point B). There are going to be things in the way that prevent people from getting from point A to point B. Successful website engagement strategies try to understand people\u2019s types of barriers and their goals, and enable them to get from point A to point B. For example, FP insight\u2019s engagement strategy helps people move from feeling overwhelmed with information and resources (point A) to feeling like that information is organized and curated for their needs (point B).<\/p>\n

Conclusion<\/h3>\n

In short: Building a website is only the beginning<\/strong> of knowledge exchange. To ensure that knowledge is successfully found (and used) takes advance planning, ongoing commitment to content updates and SEO, and conscious and selective content marketing and promotion.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Reflecting on the common assumption that once a website is built, people will come\u2014or put another way, that once you build it, you\u2019re done\u2014with ideas for how to bring people to a website and ensure its content is used.<\/p>","protected":false},"author":6,"featured_media":6372,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[61,90,121,272,80,233],"tags":[309,366,310],"class_list":["post-6371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fp-rh","category-fp-rh-programs","category-km-tools-and-techniques","category-km-evaluate-and-evolve","category-knowledge-management","category-program-design","tag-global-health-programs","tag-knowledge-cafe","tag-knowledge-exchange"],"yoast_head":"\nCommon assumptions about websites - 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