Design a KM Training
The Knowledge Management Training Package for Global Health Programs consists of:
- Six key training modules centered around the Knowledge Management Road Map— a five-step systematic process for generating, collecting, analyzing, synthesizing, and sharing knowledge developed by the Knowledge for Health Project. The first module provides an introduction to knowledge management (KM) and the others correspond to each of the five steps in the KM Road Map
- Training modules for specific types of KM approaches—that is, for KM tools and techniques that can be used to collect, synthesize, and share knowledge, such as communities of practice, share fairs, eLearning courses, and information architecture principles and processes to organize content
Three types of core materials are included in each training module:
- Trainer’s Guide: Each guide includes the module’s purpose, objectives, instructions for the Trainer, sample agenda for that module, and expected time needed to deliver the training module in a workshop.
- Presentations: Each module contains one to three PowerPoint slide decks—with detailed presenter notes in the notes section of the slides—that the trainer can use or adapt to explain the content of the training module to workshop participants.
- Exercises: Exercises are included throughout the training modules (at least one in each module) to promote interactivity during the workshop, allow participants to practice putting the theory from the didactic presentations into action, and demonstrate selected KM tools and techniques in the process
Each training module also includes supplementary materials to provide additional insight or extra options for the trainer to include in the workshop or in the work setting. These supplements include tools, templates, sample outputs, guidebooks, and additional readings.
How to Put It All Together
Read the Quick-Start Guide to get a succinct overview of how the KM Training Package is organized, the main components of each training module, and how to use the sample training agendas.
This section of the KM Training Package, Design a KM Training, includes background materials to help the trainer design a KM training course. It includes:
- Sample training agendas that organize specific training modules into a cohesive workshop based on different training objectives
- Guides to different tools for getting feedback from training participants
- Pre- and post-training questions that can be used to gauge knowledge gains among participants
- Tips for effective facilitation
- Graphics that can printed and posted in the training venue to visually reinforce key models and tools
Sample Training Agendas
The training modules have been organized to allow trainers to use the materials sequentially if interested in providing participants a thorough KM training workshop, or to mix and match the modules of interest to meet participants’ particular needs.
To illustrate how the training modules can be organized into a workshop, we have included three sample training agendas, which you can access at the bottom of this page:
- 1-day agenda: For trainers who want to provide an introduction to KM and a brief overview of how to apply KM in health programs, using the KM Road Map as the foundation
- 3.5-day agenda: Starts with an overview of KM, as in the 1-day agenda, but then expands on that foundational knowledge by covering in detail the five steps of the KM Road Map
- 5-day agenda: Builds on the 3.5-day agenda, adding training sessions to explore the following four KM tools and techniques that a health program can use to share and organize the knowledge produced by the program
Make This Your Own: Adaptation Guidance
Although the KM Training Package has been developed with the intention of delivering the content in a face-to-face setting, it can also be delivered virtually or through a blended-learning approach (i.e., a combination of face-to-face and virtual sessions). We encourage you to think creatively about designing your training workshop based on your needs and available resources. For example, you could start with the 1-day training agenda and then implement the KM Road Map step modules over time as you develop or implement the work plan for your health program, as appropriate. You may also devote more or less time on a particular KM Road Map step based on previous work, available time, or access to key stakeholders.
Feel free to use the individual resources included in each training module exactly as they are if they meet your needs and those of your workshop participants. However, to ensure the content is most useful to the participants, particularly with regard to the PowerPoint presentations, we anticipate the materials will need to be adapted in order to make them culturally, contextually, and technically relevant. Some ideas for what you can adapt:
- Replace the global-level examples included in the PowerPoint slides with local or project-specific examples
- Add context-specific content to the slides, such as your own challenges, goals, processes, and protocols.
- Include culturally appropriate photos on the slides
- Make the exercises more relevant by replacing the global examples with project-specific ones. For example, the card sorting exercise to organize resources instructs participants to organize family planning-related categories into a cohesive structure. If workshop participants work primarily on HIV programs, however, then you can replace the list of family planning-related categories with HIV-related categories instead.
Note that the core resources in the KM Training Package (trainer’s guides, presentations, and exercises) are provided in editable formats (Microsoft Word documents and PowerPoint slides) to facilitate adaptation.
No permission is required to adapt the materials, but we would love to hear how you are using and adapting the KM Training Package. We plan to create a space on the KM Training Package website to share such experiences so that others may benefit from them. Send your feedback to: KMCollection@k4health.org.
Overall Training Considerations
Some key issues to consider when planning the training are:
- Decide on the budget: Making the training a priority in the work plan and including training as its own budget line item will ensure appropriate allocation of staff time and other resources. Setting a budget early in the process can help determine the size and scope of the training workshop.
- Develop clear goals and objectives: We have provided three agenda options (1 day, 3.5 days, 5 days) to meet varying needs, but we encourage you to spend time with your team to develop clear goals and objectives for the training workshop, adapting the agendas as needed, before finalizing the training plan.
- Gather feedback: Understanding participant experiences can help improve current and future trainings. Consider implementing short quizzes before and after the workshop or each workshop module. We have provided a list of questions you may use or adapt in the question bank. We have found that continually assessing the participants’ understanding of session content can be a fun way to engage the group and have highlighted three methods you can use throughout the training: expectation board; audience response system; and informal conversations over breaks.
- Ensure availability of equipment and resources: The KM Training Package has been developed under the assumption that electricity and Internet connection are available. A projector and computer or laptop would be needed to project slide presentations and other resources. In cases where this might not be possible, we would recommend printing resources in advance.
- Provide visual resources: Three key graphics—the KM Road Map, the KM Tools and Techniques Matrix, and the KM Logic Model—have been mentioned throughout the training, and we suggest hanging them as posters in the workshop venue.
Last, and most importantly, HAVE FUN!